RETURN & REFUND POLICY

Effective Date: July 28, 2026

At Theos Peruvian, every order is freshly prepared with care. Due to the perishable nature of our products, all sales are final.

Returns

We do not accept returns on food products.

Refunds & Replacements

If you receive the wrong item or your order arrives damaged due to our error, please contact us within 24 hours of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product

If your claim is approved, we will provide either:

• A replacement product, or
• A refund at our discretion.

We cannot issue refunds or replacements for:

• Customer taste preferences
• Incorrect storage after pickup or delivery
• Orders not picked up at the scheduled time
• Incorrect delivery information provided by the customer